Shipping Policy
Thank you for shopping with Villagepur! We aim to provide you with the best shopping experience, and part of that includes delivering your orders quickly and securely. Below is an overview of our shipping policies.
1. Order Processing
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays).
- Order Delays: While we make every effort to ensure timely delivery, delays may occur during peak seasons or due to unforeseen circumstances such as natural disasters, shipping carrier issues, or customs processing.
2. Shipping Rates & Delivery Times
Shipping charges depend on your delivery location, order size, and weight. During checkout, the exact shipping cost will be displayed before you complete your purchase.
Please note that the delivery times are estimates and may vary depending on your location and external factors beyond our control.
3. Shipping Restrictions
- Domestic Shipping: We currently ship across India. Please ensure that your address is correct and complete to avoid any delivery issues.
- International Shipping: At the moment, we do not offer international shipping, but we are exploring the option for future expansion. Please check back later or contact us for more details.
4. Packaging
We ensure that all products are carefully packed to prevent damage during transit. We use eco-friendly packaging materials whenever possible, including recyclable boxes and jute bags, to align with our commitment to sustainability.
5. Delivery Issues & Missing Packages
- Incorrect Address: If you provide an incorrect or incomplete shipping address, we cannot be responsible for delivery issues. Please double-check your address before placing your order.
- Lost or Stolen Packages: While we take great care in shipping your products, once the package is with the carrier, it is out of our control. If your package is lost or stolen, please let us know, and we’ll work with you to resolve the matter.
- Website: https://www.villagepur.com
6. Shipping Costs
Shipping costs are calculated at checkout based on the delivery method and address provided. You may also be eligible for free shipping on certain orders (depending on promotions or minimum order thresholds).
7. Return & Refunds
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately at Website: https://www.villagepur.com with your order number and photos of the damaged items. We will work with you to either issue a refund or send a replacement.
- Change of Mind: Due to the nature of our products (pickles, cookies, snacks, etc.), we cannot accept returns on opened or used food items. Please double-check your order before confirming your purchase.
For further details on returns and refunds, please visit our [ Refund Policy] page.
8. Contact Us
If you have any questions or concerns regarding shipping or delivery, feel free to reach out to us:
Website: https://www.villagepur.com