Refund and Return Policy
At Villagepur, we are committed to providing high-quality products and a satisfying shopping experience. We understand that sometimes things don’t go as planned, and we want to ensure that you are completely satisfied with your purchase.
Please take a moment to read our refund policy below:
1. Eligibility for Refunds
We want you to be happy with your order! You are eligible for a refund or exchange under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 2 days of receiving your order. We will arrange for a replacement or refund.
- Incorrect Items: If we have sent the wrong product(s) in your order, please contact us within 2 days of receiving the item, and we will send the correct items to you.
- Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and process a replacement.
2. Non-Refundable Items
Unfortunately, the following products cannot be refunded or exchanged:
- Perishable items (such as pickles and snacks) that have been opened or consumed.
- Custom or personalized items, including jute bags with custom prints or messages.
3. Return Process
To initiate a refund or return, please follow these steps:
- Contact us at Website: https://www.villagepur.com within 2 days of receiving your order, including your order number, and clear images of the damaged, defective, or incorrect items.
- Our customer support team will assess your request and provide instructions for returning the item.
- Once the returned item is received and inspected, we will process your refund or replacement.
4. Exchanges
The customer is responsible for shipping costs associated with exchanges unless the product is defective or incorrect.
5. Cancellations
- Cancellation requests will be accepted only if the product has not yet been dispatched.
- If your cancellation request is accepted, you are entitled to a full refund.
Note: We reserves the right to cancel or refuse to accept any order for reasons including, but not limited to, non-availability of stock, pricing errors, informational errors, or issues with the personal/financial details provided by the customer.
6. Contact Us
If you have any questions or concerns about our refund policy, feel free to reach out to our Website: https://www.villagepur.com
Note: This policy applies only to products purchased from Villagepur.com. If you purchased our products from a third-party retailer, please refer to their return and refund policy.
Thank you for shopping with VillagePur!